Return Policy

Return Policy 

At Zyntirra, we want every product to bring satisfaction — not stress! Please read our return and replacement policy carefully before placing your order.

1. How to Cancel an Order

Orders are usually dispatched within 24 hours. You may cancel your order if it has not yet been shipped. Once shipped, cancellation is not possible.

To cancel, contact us immediately via:

Email: info@zyntirra.com
WhatsApp: +91 92668 53620

2. Damaged on Arrival

We take full responsibility for products damaged during transit. To process a claim:

• A parcel opening video is mandatory to verify any damaged-on-arrival issues.
• Claims must be raised within 24 hours of receiving the parcel.
• Send your video and order details via WhatsApp or email to our support team.

After verification, we'll arrange a pickup and send a replacement at no additional cost.

3. Faulty or Manufacturing Defects

Products covered under warranty for manufacturing defects are eligible for replacement. This warranty does not cover:

• Damage due to misuse
• Water exposure
• Normal wear and tear

Once approved, we'll arrange pickup and dispatch a replacement within 7 working days.

4. Buyer Changed Their Mind

If you wish to cancel an order before dispatch, we offer a 100% refund. Once shipped, no refund is possible for change-of-mind or dislike cases. Customized items are not eligible for return.

5. Exchanges

We currently do not offer direct exchanges. Every product is checked carefully before dispatch to ensure quality and accuracy.

6. Wrong Product Delivered

If you receive the wrong product, please record a parcel opening video and contact us within 24 hours of delivery. Once verified, we will arrange a pickup and send the correct product at our cost.

7. Returned Parcels (Customer Not Accepted)

If a prepaid order is returned because the customer didn't accept delivery, return shipping charges will be deducted before issuing a refund.

8. Support for Returns

For any issue not listed above, reach our customer support team via WhatsApp or email — we'll do our best to resolve it quickly.